Return Policy
Elevationkart's returns and exchange policy gives you an option to return items purchased on the Elevationkart Website/Mobile site for any reason within the specified return period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its original condition. There are two ways to return the product to us:
Customers will need to reach out to our customer care team at support@elevationkart.com for further guidance, before shipping the package for return of the products.
Under Option 1 - During return Pick Up, our delivery agent may do a quality check on the returned items. For a successful pick up, we will initiate a refund for the return amount (Bank account transfer for COD orders or credit to source mode of payment for prepaid orders) within few days.
The following EXCEPTIONS and RULES apply to this Policy:
1) Some selected products which are susceptible to damage can only be returned for a limited number of days.
2) All items to be returned must be unused and in their original condition with all original tags and packaging intact.
4) Elevationkart shall reserve the right to restrict return of the items purchased on www.elevationkart.com if customer in any way breaches or misuse this policy, as determined in Elevationkart's sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
5) Elevationkart will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Elevationkart would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
6) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you wish to exchange a product, you can return your existing order and place a new order on the website itself.
Customers will need to reach out to our customer care team at support@elevationkart.com for further guidance, before shipping the package for return of the products.
Under Option 1 - During return Pick Up, our delivery agent may do a quality check on the returned items. For a successful pick up, we will initiate a refund for the return amount (Bank account transfer for COD orders or credit to source mode of payment for prepaid orders) within few days.
The following EXCEPTIONS and RULES apply to this Policy:
1) Some selected products which are susceptible to damage can only be returned for a limited number of days.
2) All items to be returned must be unused and in their original condition with all original tags and packaging intact.
4) Elevationkart shall reserve the right to restrict return of the items purchased on www.elevationkart.com if customer in any way breaches or misuse this policy, as determined in Elevationkart's sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
5) Elevationkart will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Elevationkart would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
6) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you wish to exchange a product, you can return your existing order and place a new order on the website itself.